We'd love to hear your thoughts...

We are always looking to develop our service. So whether you have a compliment or a complaint, we'd love to hear from you. Email 

If, however, you feel we are unable to solve your concerns more details on complaints and policies are detailed below.

Complaints Procedure

If you have a complaint then please contact us directly in the first instance so we can do all that we can to solve the issue, failing that then please see our Complaints procedure below, you can also address your complaints to the Care Quality Commission whom we are regulated by, this information is also below.

Thank you. 



Quality Compliance Systems

We are proud to subscribe to QCS and are happy to produce our policies on request/if required - please contact if you require any further information.

Thank you. 

Downloadable Policies

You can download a select few of our policies below and you can request the others as stated above via email -

Thank you.