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We'd love to hear your thoughts...

We are always looking to develop our service. So whether you have a compliment or a complaint, we'd love to hear from you. Email info@inclusionproject.co.uk 


If, however, you feel we are unable to solve your concerns more details on complaints and policies are detailed below.

Complaints Procedure

If you have a complaint then please contact us directly in the first instance so we can do all that we can to solve the issue, failing that then please see our Complaints procedure below, you can also address your complaints to the Care Quality Commission whom we are regulated by, this information is also below.


Thank you. 

QQ03 Complaints, Suggestions and Compliments Policy and Procedure (pdf)Download
Signposting CQC and LGO in a complaint procedure (pdf)Download
How to complain about adult social care V1 March 2017 (1) (pdf)Download
How to complain about adult social care V1 March 2017 Easyread (pdf)Download

QCS

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Quality Compliance Systems

We are proud to subscribe to QCS and are happy to produce our policies on request/if required - please contact info@inclusionproject.co.uk if you require any further information.


Thank you. 

Downloadable Policies

You can download a select few of our policies below and you can request the others as stated above via email - simon@inclusionproject.co.uk

Thank you. 

CR03 Safeguarding Policy and Procedure 13082018 (pdf)Download
Fair Processing Notice Policy and Procedure - External (pdf)Download